Service Request Ticket - # 49464

Service Request Ticket - # 49464

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Service Request Information

CONTACT	Name	Student, Student	Date	Jan 23, 2013 04:17 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090572 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	729QFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:7C:5F

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Jan 24, 2013 04:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 24, 2013 04:14 PM	I left directions on how to add printers since each user needs to add them. His account now has the 3 printers. **They also have a receipt printer that is connect and responds to the computer but I think the settings where thrown off when someone tried printing a PDF from it. I cannot find the correct settings since the printer looks like it is from the 80s. They got the printer from the lib so I told them to contact them for the proper settings. If they cannot figure it out with lib personnel they will call us back.	Add Attachment
Lexie Widmer	Jan 24, 2013 01:42 PM	He is available in the TRC today till 4; Monday 8-10am;Tuesday 1-3; Wednesday 8-10am, 4-8pm.	Add Attachment
Lexie Widmer	Jan 24, 2013 01:40 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lexie Widmer	Jan 24, 2013 01:40 PM	Kyle Khoury is still having problems with connecting to the printers. It looks like it's only his profile that has this issue.	Add Attachment
Adam Fyffe	Jan 24, 2013 08:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 24, 2013 08:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 24, 2013 08:32 AM	all 3 print	Add Attachment
Lexie Widmer	Jan 23, 2013 04:17 PM	TRC 88965 Kyle Khoury kkhoury11@wou.edu **This is an email** I work in the technology resource center and the main desk computer is not registering the printers. I am not sure if its only when I am logged in if it does this for my other co workers but my boss still wanted me to put in a service request for it. The computer does not see the 3 printers in our room so we cant even click those to print. The computer sees our receipt printer but it wont print to it. the computer number is 20090572 and is the one at the main desk thank you!	Add Attachment