Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Jan 24, 2013 12:48 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120621 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430s 2.9GHz, 4M cache
	Serial No.	4txwbw1	Location	PDR
	CPU	Intel Core i7-3520M Processor (2.9GHz, 4M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088432 downgraded to Pro Plus 2007
	Wired NIC	B8:CA:3A:C3:6E:A7
	Wireless NIC	84:3A:4B:17:FC:43
	Bluetooth NIC	20:16:D8:94:21:19

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Mar 21, 2013 11:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Mar 21, 2013 11:08 AM	This laptop was left with Trisha. She has admin access on the laptop. The new person is to start Monday. If needed, we can add her as an admin on the computer at a later date.	Add Attachment
Lori Burgeson	Mar 20, 2013 09:15 AM	Task reassigned to Lori Burgeson.	Add Attachment
Tricia Flaherty	Mar 19, 2013 02:23 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Mar 19, 2013 02:23 PM	Needs to reassign to new person; No Name starts Monday March 25, Trisha will Call when arrival done	Add Attachment
Tricia Flaherty	Mar 19, 2013 02:21 PM	Contact changed from Michelle Cox to Trisha Guy.	Add Attachment
Samantha Brubaker	Feb 11, 2013 03:25 PM	Adam imaged, updated, and prepped this for me.	Add Attachment
Lacey Davis	Jan 24, 2013 12:48 PM	An additional dell laptop came in for the Student Health Center. The W# for it is W#20120621. It needs to be setup and delivered to the SHC. It is located on the counter in the inventory area.	Add Attachment