Service Request Ticket

Service Request Information

CONTACT	Name	Roberts, Jessica	Date	Jan 25, 2013 09:18 AM
	Department	Advancement & Foundation	Phone	89385
	Location		Email	robertsjr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20031442 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4200dtn
	Serial No.	USGNP40261	Location	PDR
	Model	Q2428A#ABA	Hostname	mozart.wou.edu
	Notes	Duplex; additional 500 sheet tray; HP LJ4200dtn Maint Kit from P0088261,Maint repair of Transfer Roller Assembly from P0088748 SR49475 FEB2013, Maint Kit from P0090336 NO SR JUNE2013 IP:140.211.116.7	Ink/Toner Refill

TECHS	Submitted by	Paul Gutzman	Contact	pgutzman08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Feb 20, 2013 09:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Feb 20, 2013 09:36 AM	Roller was replaced yesterday.	Add Attachment
Lori Burgeson	Jan 30, 2013 11:49 AM	PR# 6778 for transfer roller. Order has been placed	Add Attachment
Adam Fyffe	Jan 30, 2013 08:53 AM	Task reassigned to Lori Burgeson.	Add Attachment
Adam Fyffe	Jan 30, 2013 08:52 AM	Needs transfer roller, everything else looks clean. Mfr Part #: HP RM1-0699-020, RM1-0699-000, RL1-0044-000	Add Attachment
Adam Fyffe	Jan 30, 2013 08:48 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Jan 25, 2013 04:14 PM	needs new roller and printed out a maintenance page and it says some parts are at 0%. 110V-Q2429A, 220V-Q2430A New kit was installed no more than a month ago	Add Attachment
Lori Burgeson	Jan 25, 2013 11:03 AM	Task reassigned to UCS Tech.	Add Attachment
Laven Voth	Jan 25, 2013 10:22 AM	Task reassigned to Lori Burgeson.	Add Attachment
Paul Gutzman	Jan 25, 2013 09:18 AM	The maintenance kit was just replaced and now the printer is printing black lines down the middle of pages.	Add Attachment