Service Request Ticket - # 49481

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2013 11:26 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090572[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 729QFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:7C:5F

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jan 25, 2013 04:31 PM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Jan 25, 2013 04:31 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jan 25, 2013 04:31 PM 
The ribbon was not in front on the typer
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Katie Halvorson Jan 25, 2013 11:26 AM 
****This is an email****
The WOU# of the machine is 20090572[Edit Inv].  The printer
itself has a sticker that reads "Property of
Library and #50593."

But I don't think it's the printer itself.  Every
now and then it will print, but most of the time
they just don't. show up  Your student worker was
here yesterday for several hours trying different
things, but he was unable to resolve it and
recommended I talk to the library or someone else
in UCS, which was why I was sending it to Dale as
well. 

We really do rely on this printer for all the
equipment checkouts.

~Scott
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Katie Halvorson Jan 25, 2013 11:26 AM 
****This is an email****
Dale (or someone else in UCS who might be able to
help),

The receipt printer attached to our front desk
machine here in ITC 204, which prints out receipts
for equipment checkouts, now fails to print most
of the time.  It appears to be a driver issue, not
an equipment malfunction.  It was working fine
until a week or so ago.  A UCS student worker
swung by yesterday and took a look at it and was
unable to fix it.  Dale, I know you've had
experience with these types of printers from your
work in the library.  Could you take a look?  Or
is there someone else who could?

Thanks,
Scott
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