Service Request Ticket - # 49486

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2013 09:10 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060076[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4350DTN Printer #Q5409A#ABA
Serial No. SCNGXF75829 Location PDR

Model PQ5409A Hostname hl-refdesk.wou.edu
Notes fuser replaced 5-2009 from P0070552, maintenance kit from P0072923 11-2009, HP LJ4350DN Maint Kit from P0083096 12-5-2011 IP:140.211.112.26 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:14:38:D2:A8:2F

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Lexie Widmer Jan 28, 2013 03:36 PM 
Task reassigned to Self Resolved.
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Lexie Widmer Jan 28, 2013 03:36 PM 
Status changed from (1) Pending to (5) Completed
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Joshua Johnson Jan 28, 2013 09:10 AM 
The printer in the library is printing an error
and they are not able to stop the print. They
would like to have someone come down and take a
look at the printer.  

When they came in this morning there was about 50
pages or the error. The error is saying "error
time out offending command time out". The have
shut off the print and left it off for 10 minutes
and turned it back on. The printer will then start
printing the error again.

The pritner is located behind the reference desk.
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