Service Request Ticket - # 49489

Service Request Information

CONTACT Name Smith, Tiffany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2013 10:37 AM
Department College of Education Phone 88825
Location Email smitht@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20080380[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P2015dn Printer #CB368A#201
Serial No. JPBFG07139 Location PDR

Model CB368A Hostname edbudget.wou.edu
Notes duplexing Ink/Toner Refill

Wired NIC 00:1B:78:1E:F5:2D


TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Jan 29, 2013 09:20 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 29, 2013 09:20 AM
****This is an email****
The following people have access to ED-Budget
(including yourself):

Karen Johnson
Hilda Rosselli
Sue Thompson
Darla Campbell
Kimber Townsend

I also added Megan Eichler and myself - we are the
two who work on the print server and printers. 
This will allow us the ability to print should we
need to perform any maintenance on that printer.

If you have any questions, please let me know.

Thank you,
Lori
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Lori Burgeson Jan 29, 2013 09:01 AM
Status changed from (5) Completed to (1) Pending
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Lori Burgeson Jan 29, 2013 09:01 AM
****This is an email****
Lori,

Thank you, that would be helpful.  The users
should be:

Karen Johnson
Hilda Rosselli
Sue Thompson
Darla Campbell
Kimber Townsend

Thanks again,
Tiffany
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Lori Burgeson Jan 29, 2013 08:57 AM
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 29, 2013 08:57 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 29, 2013 08:57 AM
****This is an email****
Lori,

In researching the request, we have come to the
conclusion that the person can work through the
server just fine.  Please disregard the request. 
If we find, in the future, that this resolution
isn't sufficient, we'll go ahead and make a
request through the proper channel.

Thanks,
Tiffany
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Lori Burgeson Jan 29, 2013 08:13 AM
****This is an email****
Hi Tiffany,

I was looking at your service request regarding
your printer.  I am going to set up a security
group on your printer which will allow only
certain people the ability to print to ED-Budget.
 If you can provide me with a list of users that
should have the ability to print to this printer,
I will get that going for you.

Thank you,
Lori
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Lexie Widmer Jan 28, 2013 01:48 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Lexie Widmer Jan 28, 2013 01:47 PM
Task reassigned to UCS Tech.
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Lexie Widmer Jan 28, 2013 01:47 PM
The name of the printer is ED-Budget.
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Katie Halvorson Jan 28, 2013 10:53 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Katie Halvorson Jan 28, 2013 10:53 AM
Called and left a VM requesting the name of the
printer
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Lori Burgeson Jan 28, 2013 10:43 AM
Task reassigned to Service Request Desk.
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Lori Burgeson Jan 28, 2013 10:43 AM
Please find out the name of this printer
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Nicole Crane Jan 28, 2013 10:37 AM
She is having alot of people printing to her 
printer and she doesn't want people to be 
printing it. She wants to know if we can change 
the name to her personal name so that people 
don't think that it's a general printer to use. 
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