Service Request Ticket - # 49495

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2013 01:35 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20100898[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. S200RK102915 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:AA:15

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 29, 2013 02:04 PM 
Task reassigned to Lori Burgeson.
 Add Attachment
Lori Burgeson Jan 29, 2013 02:04 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lori Burgeson Jan 29, 2013 02:04 PM 
Re-attached the cables and everything seemed to be
working well.  Played on the client for a while
trying to get it to quit working but it kept
going.  Task can be reopened if it happens again
 Add Attachment
Lexie Widmer Jan 28, 2013 01:35 PM 
Monitor: 20060178[Edit Inv]
WYSE: 20100898[Edit Inv]

The screen lights up but fades in and out.  They
have restarted/unplugged the monitor as well as
the WYSE client.  No login or numbers pop up.
Add Attachment