Service Request Ticket - # 49499

Service Request Information

CONTACT Name Cancel-Tirado, Doris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2013 03:20 PM
Department College of Education Phone 88470
Location Email canceltd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101084[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C17FGBGNDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS Unknown Software Microsoft Office for Mac 2011 license from P0080246, MAXQDAplus WIN Single-User License Ed from VISA2010002513 UPGRADED MAY2015 to MAXQDAplus v.11 for MAC VISA2014004573, WIN 7 PRO full licnese from P0082823 via Parallel Desktop 7 for MAC from P0082824, STATA/SE v12 from VISA2012003392

Wired NIC C8:2A:14:1E:53:E2


Wireless NIC 10:9A:DD:A2:EF:67

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Feb 05, 2013 10:18 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Feb 05, 2013 10:18 AM 
We can't support or install dropbox on her H: drive. She can do it 
but we can't help her. Left VM following up on the sound and told 
her she could sync her dropbox with her H: drive but we can't help 
her with it.
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Adam Fyffe Jan 31, 2013 04:31 PM 
Task reassigned to Andrew Gandara.
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Adam Fyffe Jan 31, 2013 08:40 AM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Jan 29, 2013 04:25 PM 
Sound is working now
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Adam Fyffe Jan 29, 2013 04:16 PM 
She is going to have to use Filezilla over
dropbox.  DL and install filezilla and set her h
drive to default on filezilla.  She still wont be
able to just edit on one side and it auto update.
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Adam Fyffe Jan 29, 2013 03:49 PM 
Wants to link dropbox to her H drive so she can
have the same in both but it updates her edits to
dropbox automatically.  She will be here until 4
today or tomorrow 9-10, 1130-1230, and 330-430.
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Lexie Widmer Jan 28, 2013 03:22 PM 
Her cell is 541.829.1211.
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Lexie Widmer Jan 28, 2013 03:21 PM 
Doris was also wondering if it would be possible
to download dropbox onto her h:drive so she could
access it from different computers.
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Lexie Widmer Jan 28, 2013 03:20 PM 
She has tried accessing it from the desktop, from
the system preferences/sound, and from the
keyboard controls.  It stopped working about a
week and half ago.  She has tried power-cycling
her computer.
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