Service Request Ticket

Service Request Information

CONTACT	Name	Brake, Nathan	Date	Jan 29, 2013 10:27 AM
	Department	University Computing Solutions	Phone	88033
	Location		Email	braken@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120620 (opens in a new window)	Bldg/Room	ITC 004
	Service Tag	1YPPQW1	Description	Dell OptiPlex 9010 Minitower, 8M, 3.4GHz w/HD4000
	Serial No.	1YPPQW1	Location	Student Programmer, was Jared Petersen
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0088432,
	Wired NIC	90:B1:1C:82:9D:B5

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jun 16, 2014 07:42 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jun 16, 2014 07:42 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jun 16, 2014 07:42 AM	Nathan no longer works for UCS.	Add Attachment
Dale Goodell	Feb 04, 2013 01:50 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Jan 29, 2013 02:14 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Dale Goodell	Jan 29, 2013 02:13 PM	Task reassigned to Dale Goodell.	Add Attachment
Lacey Davis	Jan 29, 2013 10:39 AM	The username for the PC is ucstech. there is no password.	Add Attachment
Lacey Davis	Jan 29, 2013 10:27 AM	A dell opti plex 9010 Mini tower needs to be setup and delivered to Nathan Brake. This is a GFA setup. The new computer W# is 20120620. The old computer W# is 20080361. The equipment is located on the counter in ITC 008.	Add Attachment