Service Request Ticket - # 49507

Service Request Information

CONTACT Name Johnson, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2013 11:05 AM
Department College of Education Phone 88235
Location Email johnsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110143[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34RGZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:66:E4

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 29, 2013 03:33 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 29, 2013 03:33 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 29, 2013 03:33 PM 
Now printing from Firefox to default printer
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Joshua Johnson Jan 29, 2013 11:05 AM 
Karen is not able to printer her emails to her
default printer. She has to manually select the
the default printer to print. She would like to
have someone come and take a look at the
printer/computer to so that it is selecting her
default printer.

88235
ED 201F
johnsonk@wou.edu
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