Service Request Ticket

Service Request Information

CONTACT	Name	Biga, Lindsay	Date	Jan 29, 2013 11:47 AM
	Department	Natural Science Division	Phone
	Location		Email	bigal@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080307 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Mac Pro, 2.8GHZ Quad Core Intel Xeon #Z0EM
	Serial No.	G88342WXXYL	Location	PDR
	CPU	One 2.8GHz Quad-Core Intel Xeon
	OS	MAC OS X 10.7 (LION)	Software	OSX 10.7 Lion upgrade from P0081770, MS Office 2008 for MAC from P0067422, DO NOT INSTALL- Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844 transfered to NEW imacs for CH311-student TECH
	Wired NIC	00:1F:5B:3B:2A:14
	Bluetooth NIC	00:22:41:CD:1D:50

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Feb 04, 2013 09:36 AM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Feb 04, 2013 09:36 AM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Feb 04, 2013 09:36 AM	Went over and saving was working just fine. She will call back if it happens again.	Add Attachment
Andrew Gandara	Feb 04, 2013 09:07 AM	Called and she said wait 15 mins	Add Attachment
Paul Gutzman	Feb 01, 2013 09:50 AM	Will be available today from 1pm-3pm, and Monday from 9am-11am.	Add Attachment
Adam Fyffe	Jan 31, 2013 08:45 AM	Left VM	Add Attachment
Joshua Johnson	Jan 29, 2013 11:47 AM	Lindsay is getting an error that says "There has been a network or file permissions error and the network connection may be lost" when trying to save. She has restarted the computer and this has not fixed the issue. She is also saying that her computer is running slowly. 88491 bigal@wou.edu NS118	Add Attachment