Service Request Ticket

Service Request Information

CONTACT	Name	Heise, Katie	Date	Jan 29, 2013 01:59 PM
	Department	Education & Leadership	Phone	88471
	Location		Email	heisek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101365 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	33KVJQ1	Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	33KVJQ1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080862 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DF:8D:D9

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Jan 31, 2013 03:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 31, 2013 03:28 PM	Updated and plays youtube and also has the printer drivers	Add Attachment
Adam Fyffe	Jan 31, 2013 10:16 AM	Wasn't there from 10:00-10:15. I emailed her again for a different time.	Add Attachment
Adam Fyffe	Jan 30, 2013 12:51 PM	She wants to meet at 10am, 1-31	Add Attachment
Adam Fyffe	Jan 30, 2013 08:31 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Jan 29, 2013 03:37 PM	Emailed for availability	Add Attachment
Adam Fyffe	Jan 29, 2013 03:34 PM	M/W - 9-945 T/R - 10-1045 and 12-2 Or email to set time	Add Attachment
Lexie Widmer	Jan 29, 2013 01:59 PM	Her primary concern was not seeing/being able to view her videos on the GoReact.com website, a video commenting site. That site recommends an updated Shockwave player. She is also having problems playing all other videos such as from Youtube.	Add Attachment