Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 29, 2013 02:07 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110093 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34HJZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0081747 , transfer Adobe Acrobat Pro 9 Extended P0070929, FlipShare camera software
	Wired NIC	78:2B:CB:B3:9F:7D

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Jan 30, 2013 08:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 30, 2013 08:25 AM	The queue for bones was empty today and it printed fine	Add Attachment
Lori Burgeson	Jan 30, 2013 06:19 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lori Burgeson	Jan 30, 2013 06:19 AM	There is nothing in the print queue for Bones. I also checked Spock and TRC-Color - nothing there either	Add Attachment
Adam Fyffe	Jan 29, 2013 04:51 PM	Task reassigned to Lori Burgeson.	Add Attachment
Adam Fyffe	Jan 29, 2013 04:51 PM	They connect fine TRC Bones needs to have the print list cleared They will call back Friday if Bones is still not printing	Add Attachment
Megan Thibeault	Jan 29, 2013 03:11 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Jan 29, 2013 03:10 PM	Task reassigned to Megan Eichler.	Add Attachment
Lexie Widmer	Jan 29, 2013 03:10 PM	20110093	Add Attachment
Megan Thibeault	Jan 29, 2013 03:04 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jan 29, 2013 03:04 PM	We need the W# in order to fix this issue. Please find out the W#.	Add Attachment
Lexie Widmer	Jan 29, 2013 02:08 PM	Contact Info: Kyle Khoury 88965	Add Attachment Public
Lexie Widmer	Jan 29, 2013 02:07 PM	One computer in the TRC is unable to connect to Lab-Bones and TRC-Color. They have tried connecting the "drivers" way and with the code. The computer says it was unable to connect.	Add Attachment