Service Request Ticket

Service Request Information

CONTACT	Name	Metzgar, Cori	Date	Jan 30, 2013 08:42 AM
	Department	Athletics	Phone	88312
	Location		Email	metzgarc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070861 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	5NWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7A:81:2B

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jan 31, 2013 09:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jan 31, 2013 09:44 AM	Replaced computers. The old HDD was toast, cannot recover any data on the dock.	Add Attachment
Andrew Gandara	Jan 30, 2013 09:12 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jan 30, 2013 09:07 AM	Imaging a replacement	Add Attachment
Joshua Johnson	Jan 30, 2013 08:42 AM	When Cori came into the stadium this morning she turned on the computer and it gave he an error that stated that "drive 0 was not found". It then went on to say "alert failed to detect one or more drives during post". She hit F1 and it said n bootable devices. She then restarted the computer and it repeated the same error. 8812 metzgarc@wou.edu Office in the Stadium weight room	Add Attachment