Service Request Ticket - # 49522

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2013 09:12 AM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090475[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV405270 Location PDR

Model 8860/DN Hostname psychlab.wou.edu
Notes IP: 140.211.116.123 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:AE:CE:31

TECHS Submitted by Hannah Arriola Contact harriola08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Feb 11, 2013 12:27 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Feb 11, 2013 12:27 PM 
John replaced the RAM
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Lori Burgeson Feb 06, 2013 12:45 PM 
John should be out around 3 pm today
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Lori Burgeson Feb 04, 2013 12:48 PM 
Work order was put in with Cascade - 208836
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Adam Fyffe Jan 30, 2013 01:43 PM 
Task reassigned to Lori Burgeson.
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Adam Fyffe Jan 30, 2013 01:43 PM 
Printer 20090475[Edit Inv] says RAM ERROR when turned on.

Need to order new ram.

Also the lab attendant said 20090474[Edit Inv] keeps jamming
also.
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Hannah Arriola Jan 30, 2013 09:12 AM 
So this printer has been having some struggles 
lately. If it is filled %100 with paper it will 
eat the top couple sheets of paper. If we take 
out about 20-30 sheets of paper it usually can 
handle that and it will say its not jammed. But 
now its needing more like 50+ sheets of paper 
taken out of it at all times to make it think its 
not going to jam. The printer doesnt actually 
jam, it just thinks it is. When it thinks its 
jamming it makes this horrid noise and wont print 
anything until the lab attendant comes and 
removes more paper from the tray. It only jams if 
it is %100 full of paper.
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