Service Request Ticket - # 49523

Service Request Information

CONTACT Name Granger Ross, Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2013 09:59 AM
Department Student Health & Counseling Center Phone 88058
Location Email rossc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100416[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. GNQPNN1 Location PDR

CPU Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0077859 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:93:99:BE

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Andrew Gandara Jan 30, 2013 10:43 AM 
Task reassigned to Dyl Karbia.
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Andrew Gandara Jan 30, 2013 10:43 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jan 30, 2013 10:40 AM 
Task complete
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Joshua Johnson Jan 30, 2013 09:59 AM 
Crystal updated java and now she is unable to
access banner. She would like to have someone come
down and help her to get access back to banner.

Crystal Ross
rossc@wou.edu
88850
SHC reception area

available all day
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