Service Request Ticket - # 49524

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2013 11:06 AM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090528[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71KTFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:7E:97

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jan 30, 2013 01:14 PM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Jan 30, 2013 01:14 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jan 30, 2013 01:14 PM 
The speaker wire was not plugged in.
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Katie Halvorson Jan 30, 2013 11:07 AM 
Michelle Caruthers work computer
mcaruthers08@wou.edu
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Katie Halvorson Jan 30, 2013 11:06 AM 
She tried a test in the control panel and the
speaker box is turned on and up and the volume
control for the computer is up and the test says
it should be working.  No sound is coming out. I
had her open a YouTube video and the volume was
turned up on that and still no sound.  She has
also tried restarting her computer. Also, when she
turns on the computer there is no start up sound,
she has never heard it before either.
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