Service Request Ticket - # 49527

Service Request Information

CONTACT Name Glasenapp, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2013 02:12 PM
Department The Research Institute Phone 88771
Location Email glaseng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101095[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. 83BP1Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0080043

Wired NIC 5C:26:0A:56:09:04


Wireless NIC 18:3D:A2:51:53:8C


Bluetooth NIC 68:A3:C4:47:10:73

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jan 31, 2013 03:30 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Fyffe Jan 31, 2013 03:30 PM 
Ready to be picked up
 Add Attachment
Adam Fyffe Jan 31, 2013 10:31 AM 
At front desk ready
 Add Attachment
Adam Fyffe Jan 31, 2013 08:58 AM 
I have laptop now
 Add Attachment
Adam Fyffe Jan 31, 2013 08:24 AM 
Task reassigned to Adam Fyffe.
 Add Attachment
Katie Halvorson Jan 30, 2013 02:12 PM 
They already have the license they just need the
computer updated.  There shouldn't be anything
that needs to be saved. This needs to be done by
Friday.

Debbie Kenyon is the contact for this to be picked
up 88293
 Add Attachment