Status changed from (1) Pending to (5) Completed

Still hasn't brought his laptop in...

Ken is going to bring his laptop back in when he
gets back from a conference in early March. His
laptop needs to be re-imaged. 

Task reassigned to Megan Eichler.

****This is an email****
Ken,

We will send a student tech over at 12:30pm to
pick up your laptop.

Thanks,
Megan

****This is an outgoing email****
Hi Kenneth,

We were just following up with you regarding a
service request that we have for you.  (#49534)

Description: WOU Laptop will not connect to
wireless.  

We have received the new network card for you.
Will you be available at all this afternoon?

Thanks,
Megan Eichler

He will be around Monday from 11-1130 and then
1230-2.Office hours 12-1 on Wednesday and 1230-330
on Thursday.

He will be in his office:

Tuesday 2-5
Wednesday 11:30-4:30
Thursday 12-5

Will be in the office from 1230-1 today and will
be in the office around noon on wednesday 

Left VM

His computer won't find wireless connections.  I
couldn't see a wireless network adapter device
from devices and printers or from the network
settings.  There was not a wifi entry from
ipconfig/all either.  

It's a Dell laptop, Windows 7.  

Ken says that this has been happening off and on 
for about a year.  Usually he'll power cycle it
and he'll be able to connect.