Computer was upgraded to Windows 7 and SPSS with
missing values was installed.  Transferred all
locally saved files/folders back over to computer.
 Tested many documents (SPSS, PPT, Excel, Word) to
make sure everything would open and work properly.

Task reassigned to Lori Burgeson.

****This is an email****
Debroah,

Tuesday should work out. I will update the task and assign it to 
Lori so she can begin getting the software ready for when she 
comes down next week. Also, I checked with Tricia and we do 
not have a license for the MPlus statistical analysis software. She 
said, if you were interested, you could contact Cindi Mafit for 
purchasing the software. 
Let me know if you have any other questions. I hope everything 
goes smoothly upgrading your software.

****This is an email****
Debroah,

Great! I will let Lori and Tricia know so that they can begin 
getting the software ready.
Lori is free Tuesday through Friday next week. Which one of 
those days would works best for you?
I know your computer is a few years old, but with the hardware 
specs that you have it shouldn't be running as slow as it is. When 
we upgrade your OS to Windows 7, it will wipe everything on 
your hard drive and basically give it a fresh start. At that point, 
the machine should run a lot more snappy. If, even after your 
laptop has been re-imaged, it is still running slowly, then we 
could look at getting you a newer machine. I think the slowness 
is coming from an older bogged down OS though.
With all that being said, the only thing you should make sure you 
do, before Lori comes down to perform the upgrade, is move 
your files onto your H: drive. This is where you should be saving 
things already. However, I know for convenience it is sometimes 
easier to save files to your desktop or locally. When they come to 
do the upgrade though if it's not on your H: drive it will not be 
recoverable. Also, Lori can help you make sure you've saved 
everything correctly onto your H: drive when she gets there.
I am going to cc Lori and Tricia on this email so they both know 
what is needed for next week and if you needed to contact either 
of them you can.

****This is an outgoing email****
Hi Deborah,

I need some additional information regarding service request 
#49535

Description: Add Missing values Analysis software; dell laptop is 
slow

I was wondering if your machine was still running slow? Your 
computer is able to upgrade to Windows 7 so I would 
recommend us upgrading your operating system. That would 
wipe your machine and make it run more efficiently on a new OS.
Also, in reference to the SPSS Missing Values software: we can 
upgrade that as well. I was wondering what version of SPSS you 
wanted? Our records show you have version 18. The latest is 
version 21. However, you can get versions 19 or 20, if you need 
those versions specifically.

Both of these upgrades would require us to make a trip down to 
your office though. Upgrading the OS is something we can not 
do remotely, and upgrading SPSS and the Missing Values 
Analysis software can be tricky as well. Lori would be the one 
that would make the trip down there for the upgrades. She said 
that she will not be available Tuesday or Wednesday of this week, 
but she will most likely be available Thursday or Friday if one of 
those days works for you? If this week doesn't work out, Lori is 
free all next week as well. Please let me know which days work 
best for you.

If you have any other questions please feel free to ask me or call 
our help desk at 503-838-8925.


Thanks,
- Andrew Gandara

****This is an email****
#20091094
number on Debbie Ettel's Dell laptop.

****This is an email****
Hi,
I am a methodologist with WOU's Teaching Research
Institute Center on Brain Injury Research &
Training in Eugene. I have two service requests:

1. In 2010 we purchased a PASW module for Missing
Values Analysis software that works with my PASW
18 analytic software. This worked fine - then when
AMOS software was added to my PASW 18, the Missing
Values Analysis software had to be removed - some
kind of    conflict.
I need the Missing Values Analysis software on my
computer, and we have a license I believe, which
means it must be available to UCS. It may even be
on the server (I:) somewhere  which I cannot locate.
 Here is the documentation:

PASW 18.0 MVA module:
UCS Order#5059: no install just needed
registering/authorizing with info below
Electronic software delivery. one user.Serial #
15630015 License Type: SC Auth Code:
7276cfcaa023e4653a7a qty: 1

This is the service order and this is what was
installed - which is not longer installed.
Please contact me at your convenience on my cell
phone because I am often away from my office or
desk 541-221-8380.
Thank you!