Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Reagle, Christina	Date	Feb 04, 2013 10:58 AM
	Department	The Research Institute	Phone	88871
	Location		Email	reaglec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120526 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
	Serial No.	C02JL3BYDRVG	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.0GHz, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 for MAC std from P0087457
	Wired NIC	A8:20:66:1D:1E:EB
	Wireless NIC	98:FE:94:42:76:36
	Bluetooth NIC	98:FE:94:42:76:37

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Feb 08, 2013 04:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Feb 08, 2013 04:08 PM	Was able to get power point to work, and also answered some other questions she had as well.	Add Attachment
Katie Halvorson	Feb 08, 2013 03:33 PM	Called today and wanted an update on this task	Add Attachment
Katie Halvorson	Feb 07, 2013 09:41 AM	**This is an email** Hello Are we getting closer to someone being available to help me with Request 49553? Thank you	Add Attachment
Adam Fyffe	Feb 05, 2013 04:33 PM	Task reassigned to Laven Voth.	Add Attachment
Lexie Widmer	Feb 05, 2013 03:58 PM	**This is an email** Hello I am wondering if there is anyone available tomorrow, Wednesday at 3pm to help with my MacAir computer, request #49553. PLEASE. Thank you, Christina	Add Attachment
Katie Halvorson	Feb 04, 2013 11:28 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Feb 04, 2013 11:27 AM	1. She has been having issues with PowerPoint. She could see the file in her dropbox but couldn't get the PowerPoint to come back on the computer. When she gave the file to her boss, the PowerPoint did not load correctly. 2. group r in her I: drive is not consistently showing up. Sometimes she can get in and others she can't. 3. She would like remote desktop on her Mac and shown how to use.	Add Attachment
Katie Halvorson	Feb 04, 2013 11:20 AM	called and left a VM requesting more information.	Add Attachment
Lori Burgeson	Feb 04, 2013 11:17 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Feb 04, 2013 11:17 AM	Can you please find out what software Christina thinks may be loaded incorrectly?	Add Attachment
Katie Halvorson	Feb 04, 2013 10:58 AM	**This is an email** 20120526 is the # I am in Todd Hall #209 503.838.8871 I have been in a meeting but am here now until 4pm. Thank you Christina	Add Attachment
Katie Halvorson	Feb 04, 2013 10:58 AM	**This is an email** Hello I have a MacAir and am having some problems with it that is leading me to believe the software might have been added incorrectly to the system. I need to make an appointment for someone to come to my office to check it plus some other issues. Please let me know how I can set that up? Thank you, Christina	Add Attachment