Service Request Ticket

Service Request Information

CONTACT	Name	Minnick, Nancy	Date	Feb 05, 2013 09:30 AM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090524 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	723TFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871,transfer to W#20130526 Adobe InDesign CS4 from P0074238 on SR53073
	Wired NIC	00:26:B9:75:17:8E

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Feb 05, 2013 12:26 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Feb 05, 2013 12:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Feb 05, 2013 12:26 PM	Java was saying it wanted to update. Had her check to "Don't ask again" box and click update later.	Add Attachment
Joshua Johnson	Feb 05, 2013 09:30 AM	Nancy is not able to get into banner. when she goes to log in it is asking her to update her Java. She does not want to mess with it since she has been told not to update java for the fear she will not be able to get into banner. She currently is not able to get in to banner. 20090524 Computer PS Nancy Minnick 88049	Add Attachment