Service Request Ticket - # 49564

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2013 10:26 AM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080491[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 6BJNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, Photoshop CS3 Extended from P061657 transfered from W#20030754

Wired NIC 00:21:70:6F:DF:81

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Joshua Johnson Feb 05, 2013 10:31 AM 
Status changed from (1) Pending to (5) Completed
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Joshua Johnson Feb 05, 2013 10:30 AM 
Task reassigned to Self Resolved.
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Joshua Johnson Feb 05, 2013 10:28 AM 
The PDF's that she is trying to open is on email.
The ones that are saved to her desktop will open.
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Joshua Johnson Feb 05, 2013 10:26 AM 
Sharyne Ryals is getting a message when trying
adobe reader and she is not able to get into any
of the PDF files. She has tried two of the files
today. She has restarted the computer and she
still is not bale to open the PDF's

HSS 231A
88288
ryalss@wou.edu
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