Service Request Ticket - # 49572

Service Request Information

CONTACT Name Gibbons, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2013 04:09 PM
Department Social Science Phone 88317
Location Email gibbons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080623[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook, 13-inch, aluminum #Z0FU
Serial No. W88495731B0 Location was Stephen Gibbons, SS

CPU Intel Core 2 Duo 2GHz


OS Unknown Software iLife '08(inc. iTunes, iPhoto, iMonvie and iDVD, iWeb and GarageBand), MS Office 2008 for MAC from P0068701, transfer from W#20030679Macromedia Dreamweaver MX 2004 MAC/WIN License from P0050020

Wired NIC 00:23:DF:80:63:F4


Wireless NIC 00:23:6C:8D:D1:E4


Bluetooth NIC 00:23:6C:AC:D8:6C

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Katie Halvorson Feb 06, 2013 02:24 PM 
Task reassigned to Self Resolved.
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Katie Halvorson Feb 06, 2013 02:24 PM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Feb 06, 2013 02:24 PM 
called to say he figured out the problem.
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Lexie Widmer Feb 05, 2013 04:09 PM 
503.910.0044

His user profiles are different.  Usually he'll
login from a list of 4 or 5 profiles.  It'll first
be administrator, he'll log out then click on
Gibbons and load his desktop.  Now it asks for a
password that he doesn't remember.  

He's available from 8-10, and 1-5 tomorrow
(Wednesday).
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