Service Request Ticket - # 49573

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2013 09:03 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101042[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. D5ZMFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0080043 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D8:E4:CC

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Feb 11, 2013 08:35 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Feb 11, 2013 08:35 AM 
Dyl will be installing this computer today and
returning our loaner computer.

Power supply blew and net power supply is working well
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Dale Goodell Feb 11, 2013 08:20 AM 
Task reassigned to Lori Burgeson.
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Dale Goodell Feb 11, 2013 08:20 AM 
Computer is already running Windows 7.
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Lori Burgeson Feb 11, 2013 08:08 AM 
Task reassigned to Dale Goodell.
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Lori Burgeson Feb 11, 2013 08:08 AM 
Dale is upgrading the unit to Win7
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Lori Burgeson Feb 06, 2013 12:44 PM 
Since the computer is still under warranty,
ordered new power supply

Will pass onto Dale when the computer is running
again for Win7 upgrade
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Andrew Gandara Feb 06, 2013 11:04 AM 
Task reassigned to Lori Burgeson.
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Andrew Gandara Feb 06, 2013 11:04 AM 
Dropped off the loaner machine. Put machine on the gray chair 
behind Lori's desk. When you try to turn it on, the power, 1, and 3 
lights flash. Angie said it was ok to upgrade to win 7 after it's fixed.
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Andrew Gandara Feb 06, 2013 10:39 AM 
Task reassigned to Andrew Gandara.
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Joshua Johnson Feb 06, 2013 09:03 AM 
****This is an email****


Good morning,

 

Last night a staff working on one of the computers
in our office heard a pop and it quit working. It
is 20101042[Edit Inv]. Is it possible to expedite this task?
This computer is used literally from 8am ¿ 10pm.
So we will be in dire straits without it. Thank you!

 

Angie Barry

Office Coordinator

Student Leadership & Activities

503.838.8064 phone

503.838.8427 fax

Please consider your environmental responsibility
before printing this email.

 
The computer is located in the same area as
Angie's desk
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