Service Request Ticket - # 49574

Service Request Information

CONTACT Name Saurer, Juli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2013 09:15 AM
Department Student Health & Counseling Center Phone 88313
Location Email saurerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20120570[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Epson WorkForce DS-6500 Document Scanner #B11B205221
Serial No. PWTZ000485 Location PDR
TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact acarlson11@mail.wou.edu 88925

Tracking

Entered by Date Memo
Alexander Carlson
Email

Public
Entered by Date Memo
Alexander Carlson Aug 07, 2014 08:32 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Alexander Carlson Aug 07, 2014 08:32 AM 
The problems with the scanner were actually 
resolved later in another ticket - 

SR# 51686

And this ticket was never closed. Done.
 Add Attachment
Alexander Carlson Aug 07, 2014 08:11 AM 
Task reassigned to Alexander Carlson.
 Add Attachment
Katie Halvorson Aug 06, 2014 05:04 PM 
Task reassigned to UCS Tech.
 Add Attachment
Katie Halvorson Feb 08, 2013 11:31 AM 
She called today to check on the status and would
like this looked at as soon as possible.
 Add Attachment
Lori Burgeson Feb 07, 2013 09:41 AM 
Task reassigned to Richard Kavanagh.
 Add Attachment
Lori Burgeson Feb 07, 2013 09:41 AM 
Richard - do you want to look into this one?  I
wouldnt mind going with you to see how you set up
this guy.
 Add Attachment
Adam Fyffe Feb 07, 2013 09:12 AM 
When turning on scanner it gets an error within 3
seconds.  When trying to scan it makes weird
noises and says "A Problem prevented the document
from being scanned.  

Troubleshoot on the scanner doesnt do anything.

I uninstalled and reinstalled the drivers.

Changed the usb port.

Tried different trays.

Sometimes when scanning it would freeze and I
would have to restart the scanner and force quit
the scanning process.
 Add Attachment
Adam Fyffe Feb 07, 2013 08:24 AM 
She is in all day except for 1.
 Add Attachment
Adam Fyffe Feb 07, 2013 08:13 AM 
Sent email asking for availability
 Add Attachment
Nicole Crane Feb 06, 2013 09:15 AM 
The scanner is showing an error message that their
is no response from the scanner, it is not
connected. They restarted the computer and the
scanner and neither worked. 

She said it is new and Richard had been working
with them to get it sent up.
Add Attachment