Service Request Ticket - # 49575

Service Request Information

CONTACT Name Dover, Ed   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2013 10:10 AM
Department Social Science Phone 88264
Location Email dovere@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090928[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. hvjkql1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro (ITC 311 image),Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro 2010 license

Wired NIC 00:26:B9:8E:57:D7

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Andrew Gandara Mar 04, 2013 10:49 AM 
Task reassigned to Self Resolved.
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Andrew Gandara Mar 04, 2013 10:49 AM 
Task reassigned to Self Resolved.
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Andrew Gandara Mar 04, 2013 10:49 AM 
****This is an email****
Hello Andrew,
 
Whatever the problem might have been,it seems to have been 
corrected.  I'm not sure what happened, but I am no longer 
having any trouble. Thanks for your concern,
 
Ed
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Andrew Gandara Mar 04, 2013 08:39 AM 
****This is an outgoing email****
Hi Ed,

I need some additional information regarding service request 
#49575

Description: computer not responding-gets error

I was wondering if you were still having profile issues? If so, when 
are you available all week? We can send a tech out to take a look at 
your computer when you are available.

Thanks,
- Andrew Gandara
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Public
Andrew Gandara Feb 21, 2013 10:36 AM 
Left VM
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Laven Voth Feb 13, 2013 02:26 PM 
Left VM
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Dyl Karbia Feb 08, 2013 08:41 AM 
Left VM
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Katie Halvorson Feb 07, 2013 12:04 PM 
He is available anytime today, door is unlocked as
well.
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Adam Fyffe Feb 07, 2013 09:17 AM 
Left VM
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Katie Halvorson Feb 06, 2013 10:10 AM 
He has tried powering on and off 3 times this
morning and profile still won't load.  There is no
error message, just never actually loads anything.
 He has let it sit for about 2 hours and when he
came back it, the icons were there but when he
tried clicking on some it said windows is not
responding.

He has class 11-12 but the door will still be
unlocked.
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