Service Request Ticket - # 49576

Service Request Information

CONTACT Name Hutchinson, Kelsey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2013 10:17 AM
Department Admissions Office Phone 88211
Location Email hutchink@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110517[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Mono Laser Printer
Serial No. MHB913792E Location PDR

Model P3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER, Local printer PRinter Maint: 3600 fuser from VIA2012003311 replaced APR2013 on SR49576; 3600 fuser unit from VISA2013003897 replaced FEB2014 on SR53052; 3600 Fuser Maint.Kit VISA2017006912 SR? NOV2017; Ink/Toner Refill std blk:106R01370, High blk: 106R01371

Wired NIC 00:00:AA:BF:12:46

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Apr 03, 2013 09:21 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Apr 03, 2013 09:21 AM 
Fuser was replaced and prints were successful
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Lori Burgeson Mar 11, 2013 01:40 PM 
Also, PR# 6807 we are still waiting on for this
printer
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Lori Burgeson Feb 22, 2013 07:35 AM 
Sill waiting to receive the fuser for this printer
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Lori Burgeson Feb 06, 2013 01:57 PM 
PR# 6806 for fuser

Because it is not a student tech funded printer,
we do not supply the toner
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Adam Fyffe Feb 06, 2013 12:57 PM 
Task reassigned to Lori Burgeson.
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Adam Fyffe Feb 06, 2013 12:57 PM 
Needs toner and maintenance kit
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Katie Halvorson Feb 06, 2013 10:47 AM 
normally a pack of paper every 3 or 4 days.  Maybe
up to 6 pages at a time.
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Katie Halvorson Feb 06, 2013 10:17 AM 
printer is in APSC 408 front desk area
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Katie Halvorson Feb 06, 2013 10:17 AM 
Last time this happened someone came over and
restarted the printer and then it was working for
a few weeks. It is now having the same issue and
they have tried restarting and the printer is
still displaying the same error.  Sometimes a
print job will go through but the error eventually
comes back and they have to keep restarting.  They
are not able to print anything when the error is
displayed.
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