Service Request Ticket - # 49577

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2013 12:25 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090472[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV405353 Location PDR

Model 8860/DN Hostname ns004.wou.edu
Notes 140.211.76.77 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:C4:2A:8F

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Feb 18, 2013 06:34 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Feb 18, 2013 06:34 AM 
John came out to fix this printer earlier this
month.  Have not heard anything since from the
crew at the Library.
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Lori Burgeson Feb 07, 2013 01:01 PM 
Called Cascade.  Work order #:  208897
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Adam Fyffe Feb 06, 2013 03:32 PM 
Task reassigned to Lori Burgeson.
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Adam Fyffe Feb 06, 2013 03:32 PM 
need maintenance kit, life is at 0%
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Katie Halvorson Feb 06, 2013 12:25 PM 
Today she noticed that the one of the HL-Ref
printers is making a purring noise that she can
hear all the way over by the reference desk. It is
printing fine, but the noise comes on when a print
job is going on.
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