Service Request Ticket - # 49585

Service Request Ticket - # 49585

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Service Request Information

CONTACT	Name	Hendrickson, Angela	Date	Feb 08, 2013 08:29 AM
	Department	Center for Academic Innovation	Phone	88042
	Location		Email	hendrica@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081165 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3H5J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Filemaker Pro 7 from P0052260, FileMaker Pro 11 from P0082550
	Wired NIC	00:24:E8:1B:63:E4

TECHS	Submitted by	Paul Gutzman	Contact	pgutzman08@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Tracking

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Paul Lambert	Feb 11, 2013 09:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Paul Lambert	Feb 11, 2013 09:01 AM	the switch port went screwy. I moved it to a different port on the switch and now all is well. Her cable is back to where it was.	Add Attachment
Lori Burgeson	Feb 08, 2013 02:48 PM	Task reassigned to Paul Lambert.	Add Attachment
Lori Burgeson	Feb 08, 2013 02:48 PM	Paul: today, it seemed as though someone's normal port was turned off and a different one across the room was activated. Is there any way to switch that back? Terry House 110 Turn off 13 port 4 Turn on 12B port 2	Add Attachment
Andrew Gandara	Feb 08, 2013 11:59 AM	Task reassigned to Lori Burgeson.	Add Attachment
Andrew Gandara	Feb 08, 2013 11:59 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Andrew Gandara	Feb 08, 2013 11:59 AM	The network jack stopped working. Plugged into the jack across the room and it worked. Needs to have original plug activated again. The only thing that the plug says is 12B. There is a working telephone port and a network port that both says 12B on them.	Add Attachment
Katie Halvorson	Feb 08, 2013 10:21 AM	Called to check on status. She can't get on internet or drives.	Add Attachment
Paul Gutzman	Feb 08, 2013 08:31 AM	Task reassigned to UCS Tech.	Add Attachment
Paul Gutzman	Feb 08, 2013 08:29 AM	Hadn't used computer since last friday. Tried to use it today and was not able to access any of the network drives. She needs to be able to use her H. I. and L. drives. She has tried restarting computer.	Add Attachment