Service Request Ticket - # 49591

Service Request Information

CONTACT Name Smith, Tiffany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2013 02:59 PM
Department College of Education Phone 88825
Location Email smitht@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20080380[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P2015dn Printer #CB368A#201
Serial No. JPBFG07139 Location PDR

Model CB368A Hostname edbudget.wou.edu
Notes duplexing Ink/Toner Refill

Wired NIC 00:1B:78:1E:F5:2D


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Feb 08, 2013 03:47 PM
Task reassigned to Lori Burgeson.
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Lori Burgeson Feb 08, 2013 03:47 PM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Feb 08, 2013 03:47 PM
Printer was restarted on banner and called Tiffany
to make sure the printer was printing from banner
again.  She confirmed that it was.
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Katie Halvorson Feb 08, 2013 02:59 PM
She tries to print from Banner and she goes to
save the schedule and it is supposed to print. 
She goes to the selected printer (ED-Budget) and
the print job isn't there.  Her computer doesn't
say it was sent either.  She checked with someone
else who prints Banner to the printer and hers
wasn't working either.  No error messages.  ED
201C is the printers location.  Recently changed
the privacy settings with UCS.

She is around today till 5.  Most days are 9-6 but
Monday she is gone by 2.  Darla can let someone in
if she isn't around.
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