Service Request Ticket - # 49599

Service Request Information

CONTACT Name Sexton, Bill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2013 01:21 PM
Department Human Resources Phone 88139
Location Email sextonw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101460[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44TSJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, Adobe Acrobat Pro XI(v.11) from P0093895 TRANSFER to W#20150659 SR62195 DEC2016

Wired NIC 78:2B:CB:A6:62:D5

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Feb 11, 2013 03:19 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Feb 11, 2013 03:19 PM 
Uninstalled Java 7 and installed version 6.  Works now
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Adam Fyffe Feb 11, 2013 01:44 PM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Feb 11, 2013 01:37 PM 
Probably has java 7 installed.  Uninstall and
should work fine
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Lexie Widmer Feb 11, 2013 01:25 PM 
*jinitiator

He searched for a newer version, but it wanted him
to download additional programs.  He didn't want
to mess up his computer.  He's leaving earlier,
but techs should have access to the computer until
the HR office closes.
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Lexie Widmer Feb 11, 2013 01:21 PM 
The Jintiliator is too low.  Please install
1.1.8.2 or higher.

He is available till 3 today.  

The office is open till 5 also.
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