Service Request Ticket

Service Request Information

CONTACT	Name	Torres-Mora, Mario	Date	Feb 12, 2013 09:17 AM
	Department	Financial Aid	Phone	88686
	Location		Email	torresmm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110858 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G775V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:23:50:1C

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Mar 08, 2013 02:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Feb 12, 2013 10:14 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Feb 12, 2013 10:14 AM	Task reassigned to Dale Goodell.	Add Attachment
Lacey Davis	Feb 12, 2013 10:10 AM	Mario wants to have a dual monitor station.	Add Attachment
Lacey Davis	Feb 12, 2013 09:55 AM	****Correction: It is a Desktop and monitor not a laptop.	Add Attachment
Lacey Davis	Feb 12, 2013 09:26 AM	The financial aid office wants to wait until the week of Feb 25th for final deployment.	Add Attachment
Lacey Davis	Feb 12, 2013 09:17 AM	A GFA dell laptop and monitor need to be setup and delivered to Mario Torres-Mora in AD 308. The new computer W# is 20110858. The new monitor W# is 20110978. The old computer W# is 20080586. The old monitor W# is 20080601. The equipment is located on the counter in ITC 008.	Add Attachment