Service Request Ticket - # 49604

Service Request Information

CONTACT Name Poole, Jesse   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2013 09:38 AM
Department Student Success & Advising Office Phone 88083
Location Email poolej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20111081[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. d5m1gs1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446; TRANSFFER to new laptop W#20140707 SR59636 MAR2016[TRANSFER from W#20090555- Camtasia Studio 7.1/Snagit 11.0 Bundle Academic Electronic Version from VISA2011002956 MARCH2014]

Wired NIC D4:BE:D9:39:59:09


Wireless NIC 8C:70:5A:6D:19:7C


Bluetooth NIC 9C:B7:0D:EE:71:9F

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Feb 12, 2013 10:53 AM 
Task reassigned to Laven Voth.
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Laven Voth Feb 12, 2013 10:53 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Feb 12, 2013 10:53 AM 
rolled back Java version.  Now working.
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Joshua Johnson Feb 12, 2013 09:38 AM 
Jesse Poole installed a new version of java and
now his banner is not working. He is wanting to
have someone come and make banner work for him
again. He is running java 7.0.

APSC 401
88083
poolej@wou.edu
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