Service Request Ticket

Service Request Information

CONTACT	Name	Wolfe, Gail	Date	Feb 12, 2013 12:24 PM
	Department	Financial Aid	Phone	88682
	Location		Email	wolfeg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110866 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2C555V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:23:55:7F

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Mar 05, 2013 11:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Feb 12, 2013 01:27 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Feb 12, 2013 01:27 PM	Task reassigned to Dale Goodell.	Add Attachment
Lacey Davis	Feb 12, 2013 12:28 PM	The equipment is located on the new GFA setup shelf in the hallway. The Financial aid office wants to wait until Feb 25th to receive the computers.	Add Attachment
Lacey Davis	Feb 12, 2013 12:24 PM	A GFA dell computer and monitor need to be setup and delivered to Gail Wolfe in AD 308E. Gail wants a dual monitor station. New computer W# 20110866. New Monitor W# 20110980. Old computer W# 20080594. Old monitor W# 20080609.	Add Attachment