Service Request Ticket - # 49615

Service Request Information

CONTACT Name Klumph, Randy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2013 01:33 PM
Department The Research Institute Phone 88885
Location Email klumphr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120362[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 Minitower, 8M, 3.4GHz w/HD4000
Serial No. BKKRVV1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0087063, DeepTrawl v3 Pro 2,000 from VISA2012003172 UPGRADED to v.3 Enterprise Unlimited on VISA2013003571 July2013, transfered from W#20060765 Camtasia Studio 7.1(upg) from VISA2011002931 and Adobe Acrobat Pro 10 WIN license from P0083034 DEC2012 SR#49019, Adobe Design&Web Prem CS6 WIN from P0088088, Adobe Premiere Pro CS6 WIN from P0088229 JAN2013; Adobe Acrobat DC (Pro)subscription from XXXX2016005512 serialized desktop AUG2016

Wired NIC 90:B1:1C:60:AB:82

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Feb 20, 2013 01:05 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Feb 20, 2013 01:05 PM 
someone already did it. need to update this list
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Adam Fyffe Feb 20, 2013 08:59 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Feb 14, 2013 10:16 AM 
****This is an email****
I am available in my office 11:00 - 3:30 today.
Unavailable tomorrow
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Katie Halvorson Feb 13, 2013 10:05 AM 
He is available anytime before 330 today.
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Dyl Karbia Feb 13, 2013 08:39 AM 
Left VM
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Lexie Widmer Feb 12, 2013 01:33 PM 
When he boots up, the monitor that is hooked up
via HDMI "unsupported configuration.  It has an ad
in graphics card but the monitor is plugged into
the integrated video connector."  Then it has
steps for reconfiguring the cable connection, but
it won't continue to boot when this monitor is
powered on.  

He is available until 3:00 today and from 10-3
tomorrow.
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