Service Request Ticket - # 49623

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2013 08:09 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080599[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 6C23TH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642, Dreamweaver CS3 on P0062912 10-2007 moved from W#20030545, Adobe Acrobat Pro v7 from P0058744 moved from W#20030545

Wired NIC 00:21:70:48:B5:FF

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Feb 13, 2013 09:46 AM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Feb 13, 2013 09:46 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Feb 13, 2013 09:46 AM 
Mapped her I:, P:, and J: drives.
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Joshua Johnson Feb 13, 2013 08:09 AM 
Debbie is missing her I drive. It when away on her
computer after she did the windows updates. She
has restarted the computer and it has not shown
back up. She has tried to add it herself but the
directions that she was given in the past are now
not working. She would like to have new directions
and have someone help you get the idrive. 

WUC 203A
88423
diehmd@wou.edu
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