Service Request Ticket - # 49627

Service Request Information

CONTACT Name Reed, James   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2013 12:12 PM
Department Athletics Phone 88420
Location Email reedc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20111085[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. bslwfs1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC D4:BE:D9:37:B8:02


Wireless NIC 8C:70:5A:6D:1E:6C


Bluetooth NIC 9C:B7:0D:EE:70:FD

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Feb 22, 2013 02:05 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Feb 22, 2013 02:05 PM 
New laptop is ready to be picked up at ITC009. 
Katie called to let James know.
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Lori Burgeson Feb 22, 2013 11:33 AM 
New laptop WOU:  20111084[Edit Inv]
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Lori Burgeson Feb 22, 2013 11:21 AM 
Prepping new laptop for James.  Hope to have it
ready today.
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Lori Burgeson Feb 22, 2013 07:36 AM 
Could not install motherboard because the original
motherboard would not come unattached.  Need to
ship laptop to Dell for repair
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Katie Halvorson Feb 21, 2013 01:14 PM 
Came in to check on the status of the computer. 
Told him it was going into Dell and we would stay
in contact with him.
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Lori Burgeson Feb 20, 2013 02:17 PM 
Ordered motherboard
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Adam Fyffe Feb 15, 2013 04:58 PM 
Task reassigned to Lori Burgeson.
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Adam Fyffe Feb 15, 2013 04:58 PM 
Hardware issue.  Possibly need a new motherboard
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Adam Fyffe Feb 13, 2013 03:57 PM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Feb 13, 2013 12:29 PM 
Task reassigned to Dyl Karbia.
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Adam Fyffe Feb 13, 2013 12:29 PM 
Techs have laptop
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Katie Halvorson Feb 13, 2013 12:15 PM 
computer is up at front
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Katie Halvorson Feb 13, 2013 12:14 PM 
would like it done by today, if possible.
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Katie Halvorson Feb 13, 2013 12:12 PM 
When he tries to start up the computer it gives
him a start normally option and repair option.  If
he tries the normally, it gets to the Windows icon
and never gets anywhere.  If he tries the repair,
it starts to repair and then says cannot
automatically repair and contact admin.  It was
working great for the first week or so and now
this error won't go away for the last few days.

503-779-6662
Will be gone Thursday Friday and sat on a meet.
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