Service Request Ticket - # 49630

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2013 03:39 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090118[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFKYVH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Linux Software Upgraded Microsoft Office Windows 8 Pro installed as Win 7 Pro from P0087874 DEC 2012, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:31:4E:9E

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Feb 14, 2013 10:16 AM 
Task reassigned to Laven Voth.
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Laven Voth Feb 14, 2013 10:16 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Feb 14, 2013 10:16 AM 
Replaced DVD drive with spare.
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Lexie Widmer Feb 13, 2013 03:39 PM 
HL 101;  

The computer is not reading DVDs and the physical
drive is not opening automatically (they have to
insert a pin to open it)
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