Service Request Ticket - # 49647

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2013 10:05 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110093[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34HJZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0081747 , transfer Adobe Acrobat Pro 9 Extended P0070929, FlipShare camera software

Wired NIC 78:2B:CB:B3:9F:7D

TECHS Submitted by Paul Gutzman Contact pgutzman08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Katie Halvorson Feb 15, 2013 10:52 AM 
Task reassigned to Self Resolved.
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Katie Halvorson Feb 15, 2013 10:52 AM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Feb 15, 2013 10:52 AM 
****This is an email****
Actually, cancel that service request.  I forgot
that UCS set us up with a special login and
password for that system so the software could run.

Thanks for getting back to me quickly, though!

Best,
Scott
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Paul Gutzman Feb 15, 2013 10:05 AM 
****This is an email****
Scott Carter
	
10:00 AM (2 minutes ago)
		
to UCS
Hi,

We have special equipment for doing transcription
on a machine in the TRC (ITC 204) and the
Start-Stop Universal Transcription software that
operates it is no longer working.  Could someone
stop by and look at it?  The WOU # is 20110093[Edit Inv].

Thanks,
Scott
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