Service Request Ticket - # 49649

Service Request Information

CONTACT Name Hoeckle, Marilyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2013 03:31 PM
Department Business Services Phone 88202
Location Email hoecklem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110170[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34VGZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:9B:90

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Feb 18, 2013 08:54 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Feb 18, 2013 08:54 AM 
Worked when I got there, she shut down the machine
and today when she turned it on it worked.
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Adam Fyffe Feb 18, 2013 08:07 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Feb 15, 2013 03:31 PM 
Just started today but error is printer selected
is not valid.  When she uses the print key, it
does not get sent to the printer but when she
file-prints, it makes it.  She has tried
restarting her computer and still having a issue.
 It worked the first time she restarted but is not
now.

BO-mozart
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