Service Request Ticket - # 49651

Service Request Information

CONTACT Name Kunze, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 18, 2013 10:17 AM
Department Behavioral Sciences Division Phone 88344
Location Email kunzel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080296[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet P4515X Printer #CB516A#ABA
Serial No. CNDY126932 Location PDR

Model CB516A Hostname
Notes duplexing, 2nd 500 sheet tray original printer Ink/Toner Refill HP 64A or HP 64X

Wired NIC 00:1F:29:24:44:76

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact computerlabsrequest@wou.edu 88646

Tracking

Entered by Date Memo
Lab Attendant
Email

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Entered by Date Memo
Octavio Cervantes Feb 18, 2013 12:44 PM 
Status changed from (1) Pending to (5) Completed
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Octavio Cervantes Feb 18, 2013 12:44 PM 
I believe lab attendant before me did change the
right toner cartridge for printer 20080296[Edit Inv]. Went
to double check, and print a few papers and its
printing fine.
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Katie Halvorson Feb 18, 2013 11:32 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Katie Halvorson Feb 18, 2013 11:32 AM 
location says TODD 317 and you can bring the WOU#
with you to verify which printer :)
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Katie Halvorson Feb 18, 2013 11:32 AM 
Who is the waiting for contact for?  Make sure you
change the tech so they know. Otherwise post that
this is an email.
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Benjamin Arriola Feb 18, 2013 10:51 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Benjamin Arriola Feb 18, 2013 10:51 AM 
Hello! I am not sure if I got the right printer. 
If not just message me again and ill come fill it up.
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Katie Halvorson Feb 18, 2013 10:17 AM 
****This is an email****
Hi ~ The student printer in the computer lab in
Todd Hall is out of toner.  Could we please have
someone bring over a new cartridge.  It takes the
 HP 4015N toner.  The WOU number on the machine is
20080296[Edit Inv].  We have already shaken the cartridge.

Thank you.
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