Service Request Ticket - # 49653

Service Request Ticket - # 49653

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Service Request Information

CONTACT	Name	Price, Sharon	Date	Feb 18, 2013 11:30 AM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040306 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4300DTN Printer #Q2434A
	Serial No.	SCNGY305076	Location	PDR
	Model	Q2434A	Hostname	mathlab.wou.edu
	Notes	140.211.78.49	Ink/Toner Refill	HP 39A or HP 39X
	Wired NIC	00:0E:7F:3A:08:BF

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Mar 19, 2013 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Mar 19, 2013 01:33 PM	New toner is being replaced in printer. Old cartridge is being saved for refilling	Add Attachment
Lori Burgeson	Feb 20, 2013 02:06 PM	PR# 6824 has been placed for toner.	Add Attachment
Adam Fyffe	Feb 20, 2013 01:33 PM	Task reassigned to Lori Burgeson.	Add Attachment
Adam Fyffe	Feb 20, 2013 01:33 PM	Needs new toner	Add Attachment
Adam Fyffe	Feb 20, 2013 01:31 PM	Called and told that we are ordering a toner and going to update the drivers.	Add Attachment
Adam Fyffe	Feb 20, 2013 08:55 AM	Task reassigned to Adam Fyffe.	Add Attachment
Nicole Crane	Feb 19, 2013 02:26 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Feb 19, 2013 02:26 PM	She called to check on the status. She said it is printing reams of paper over and over again.	Add Attachment
Katie Halvorson	Feb 18, 2013 11:33 AM	**This is an email** The name of it is MatLab on BART and I just went down there and there was almost a whole ream of paper on the printout tray. It has totally strange font on it. One student said, "oh hey, maybe there is all the print jobs that it hasn't printed for the past month." So I'm thinking it may have some real issues going on with it.	Add Attachment
Katie Halvorson	Feb 18, 2013 11:30 AM	**This is an email** I do not have a service request order for it from the past. Sorry. I know that I have called it in previously and I'm thinking that this problem may have been fixed earlier but has come back possibly. Thank you!	Add Attachment
Katie Halvorson	Feb 18, 2013 11:30 AM	**This is an email** Hello UCS Service Request, I know this has been turned in previously but I wanted to do it in writing to track it this time. The printer in MNB 112 prints with great bit black smudges down the page making copies from it really bad and they are unusable. Could we please get someone to fix this as soon as possible? Thank you so much for your attention to this, Sharon --	Add Attachment