Service Request Ticket - # 49654

Service Request Information

CONTACT Name Risen, Allen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 18, 2013 11:43 AM
Department Campus Public Safety Phone 88156
Location Email risena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080382[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P3005dn Printer #!7815A#ABA
Serial No. SCNG1X13975 Location PDR

Model Q7815A Hostname nancydrew.wou.edu
Notes 100-sheet multipurpose tray, 500 sheet input tra, duplexing MAINT: HP LJ 3005 Maint Kit from P0095661 SR54883 OCT2014 Ink/Toner Refill

Wired NIC 00:1F:29:20:26:DF

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Megan Thibeault Feb 18, 2013 01:45 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Feb 18, 2013 01:45 PM 
Task reassigned to Adam Fyffe.
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Megan Thibeault Feb 18, 2013 01:45 PM 
Adam reinstalled his drivers and its printing again.
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Katie Halvorson Feb 18, 2013 11:43 AM 
Allen has restarted his computer but when he tries
to print the computer says the print job has been
sent but the printer gives an error that says "PCL
XL error subsystem error missing attribute"

She has also restarted the printer. Nancy called
it in.
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