Service Request Ticket - # 49662

Service Request Information

CONTACT Name Bucy, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 19, 2013 08:22 AM
Department Education & Leadership Phone 88794
Location Email bucym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100344[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 15-inch, aluminum #Z036
Serial No. W80440TQAGZ Location PDR 2023 Giveaway

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS MAC OS X 10.6 (Snow Leopard) Software iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), iWork v9 and Final Cut Express v4 pre-installed(system discs)P0077584, MS Office for MAC 2011 from P0077589, Adobe Master Collection CS5 Mac from P0077589, transferred Filemaker Pro 7 from P0053991, and transfer Inspiration 7.6 from P0054076

Wired NIC C8:BC:C8:A2:38:56


Wireless NIC C8:BC:C8:E4:FC:04


Bluetooth NIC C8:BC:C8:E4:F4:CF

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Feb 28, 2013 12:52 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Feb 28, 2013 12:52 PM 
She came and picked it up
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Andrew Gandara Feb 27, 2013 09:06 AM 
Mac was gone when I came in today. I'm guessing she came by and 
picked it up yesterday.
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Lexie Widmer Feb 26, 2013 04:57 PM 
Called for a status.  She is leaving for a
conference tomorrow but can pick it up tomorrow
around 10 if it is ready.
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Andrew Gandara Feb 26, 2013 12:28 PM 
Forgot to transfer all of her files back to her laptop.
Transferring now.
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Andrew Gandara Feb 26, 2013 11:55 AM 
Richard and Adam finished installing CS5 and they installed final 
cut also.
Updated the suite and gave her admin rights to the machine.
I will leave the laptop up front at the SRD for her to come pick up 
when she comes in today.
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Andrew Gandara Feb 22, 2013 10:49 AM 
Installed Filemaker Pro, Inspiration, and iWorks v9. Installing Master 
Collection CS5 and then going to install Final Cut Express v4.
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Andrew Gandara Feb 22, 2013 09:29 AM 
Imaging. 10.6
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Andrew Gandara Feb 21, 2013 01:32 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Feb 21, 2013 01:32 PM 
Putting in target mode and moving files to my computer. Then 
going to re-image.
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Laven Voth Feb 19, 2013 11:19 AM 
Task reassigned to Laven Voth.
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Joshua Johnson Feb 19, 2013 08:22 AM 
Mary Bucy's MacBook Pro is not loading. After the
initial start up sound, it will sit on a white
screen with the apple logo and the spinning wheel.
It will not get past this part. There is
information that is in folders that are located on
the computer. She can not remember all of the
names of the folders that are on there. She would
like to keep as much of the information as she can. 
The computer is located at the help desk. The
computer number is 20100344[Edit Inv].

Mary Bucy
88794
bucym@wou.edu
ED 202m
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