Service Request Ticket - # 49663

Service Request Information

CONTACT Name Osborn, Cristina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 19, 2013 08:39 AM
Department Student Enrichment Program Phone 88550
Location Email osbornc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110224[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 90MPZQ1 Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 90MPZQ1 Location

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2013. Blumen Student Access Database for SEP group;

Wired NIC 18:03:73:B0:E2:92

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Feb 19, 2013 12:33 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Feb 19, 2013 12:32 PM 
Gave her admin rights to both computers and installed the gmail 
outlook connector. Also, had Dave give her aliases for her email.
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Joshua Johnson Feb 19, 2013 11:46 AM 
She is needing to have read and write privileges
for the student access and her computer
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Andrew Gandara Feb 19, 2013 10:22 AM 
Task reassigned to Andrew Gandara.
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Joshua Johnson Feb 19, 2013 08:39 AM 
****This is an email****
Good Morning,
My name is Cristina Osborn and I just started as
Office Coordinator for SEP. Could you please give
us administrative rights on both computers at the
front desk, so that we can re-install Student
Access? Also, I need to install Banner/Java.


Thank you,
Cristina Osborn

osbornc@wou.edu
88550
SEP apsc 201
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