Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Feb 19, 2013 10:04 AM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090143 (opens in a new window)	Bldg/Room	UNK
	Service Tag	HFM0WH1	Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFM0WH1	Location	Unknown
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:31:4F:63

TECHS	Submitted by	Hannah Arriola	Contact	harriola08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Mar 14, 2013 10:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Mar 14, 2013 10:25 AM	Got delivered back.	Add Attachment
Andrew Gandara	Mar 05, 2013 12:06 PM	imaging	Add Attachment
Andrew Gandara	Mar 05, 2013 12:06 PM	Task reassigned to Andrew Gandara.	Add Attachment
Adam Fyffe	Feb 25, 2013 09:21 AM	Task reassigned to Dyl Karbia.	Add Attachment
Adam Fyffe	Feb 25, 2013 09:21 AM	dyl has computer and is going to image	Add Attachment
Andrew Gandara	Feb 21, 2013 11:02 AM	Went by and someone was on the computer. Will try back another time.	Add Attachment
Andrew Gandara	Feb 19, 2013 12:36 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Gandara	Feb 19, 2013 12:36 PM	Deleted drivers from print management and reset the spooler. Gives the error "Windows cannot connect to the printer. The specified port is unknown." I googled it and found this website: http://social.technet.microsoft.com/Forums/en- US/winserverprint/thread/0d98a5c0-0da0-4d96-801b- 493bb9cc2e2a Tried the fix but it didn't work.	Add Attachment
Andrew Gandara	Feb 19, 2013 10:22 AM	Task reassigned to Andrew Gandara.	Add Attachment
Hannah Arriola	Feb 19, 2013 10:04 AM	When trying to connect a printer on \\krusty computer error message says: cannot connect to printer	Add Attachment