Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Feb 20, 2013 07:58 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110107 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34HHZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B4:15:1B

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 18, 2013 02:07 PM	Task reassigned to Self Resolved.	Add Attachment
Dyl Karbia	Apr 18, 2013 02:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 18, 2013 02:07 PM	Self resolved	Add Attachment
Dyl Karbia	Feb 20, 2013 10:56 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Feb 20, 2013 10:56 AM	Task Complete	Add Attachment
Dyl Karbia	Feb 20, 2013 10:48 AM	Task complete	Add Attachment
Joshua Johnson	Feb 20, 2013 07:58 AM	**This is an email** Hi, We have a computer in the library that won't let students log in, it says "start up repair, computer was unable to start" It has a loading bar but it doesn't load. The computer is ref 8- 20110107. Thanks, Lacey Priest Info Desk -- Library and Media Services Hamersly Library 345 N. Monmouth Ave. Monmouth, OR 97361 503-838-8418	Add Attachment