Service Request Ticket - # 49691

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2013 12:51 PM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100758[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. GCSG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:AA:B1


Wireless NIC 18:3D:A2:17:0C:08


Bluetooth NIC 1C:65:9D:F5:60:7E

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Mar 05, 2013 01:13 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Mar 05, 2013 01:13 PM 
Replaced cpu fan and returned laptop
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Lori Burgeson Mar 04, 2013 01:49 PM 
Contacted Dell to find out what happened to part
that was ordered.
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Lori Burgeson Feb 27, 2013 07:04 AM 
****This is an email****
Hi Lori,

I still have not received the part for your
computer and am hoping to receive it tomorrow. 
The part wasn't approved until later in the day
yesterday, so it is possible that it wont arrive
until tomorrow.  As soon as I receive it, I will
install it and get your laptop back to you.

Thank you,
Lori
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Lori Burgeson Feb 25, 2013 10:42 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Feb 25, 2013 10:42 AM 
Ordered new heatsink for laptop.
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Joshua Johnson Feb 25, 2013 09:50 AM 
not an email. Have no clue why i hit email
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Joshua Johnson Feb 25, 2013 09:49 AM 
****This is an email****
The compute is currently making the noise, and I
can hear it over the phone. It sounds like a fan
is running too fast
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Lori Burgeson Feb 23, 2013 08:22 AM 
Megan and I went to check this out, but Lori's
laptop was running normally.  She will contact us
when she hears the fan running loudly again.  This
will allow us to find out which part we would need
to replace.
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Katie Halvorson Feb 21, 2013 12:51 PM 
The computer is making a loud over-working noise
with the fan.  She has tried restarting her
computer and used can-of-air to clean it out but
it is still making the loud noise.  The noise goes
away when she turns it off.
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