Service Request Ticket - # 49693

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2013 01:34 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090168[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFLYBK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:46:94

TECHS Submitted by Juliette Sprague Contact jsprague11@mail.wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Feb 25, 2013 08:52 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Feb 25, 2013 08:52 AM 
back in ED 111
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Adam Fyffe Feb 21, 2013 04:11 PM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Feb 21, 2013 04:11 PM 
i have computer
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Juliette Sprague Feb 21, 2013 01:57 PM 
Task reassigned to UCS Tech.
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Lori Burgeson Feb 21, 2013 01:54 PM 
Task reassigned to Juliette Sprague.
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Juliette Sprague Feb 21, 2013 01:34 PM 
All cables appear to be fine and at a glance the
computer is working fine but when anyone tries to
log in it says that the username or password is
incorrect although it is not. Rebooted fine but to
no effect on the issue.
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